CRYPTO FAQ

Unlock deeper crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver exceptional results.

Is it secure? How are my funds protected? faq-icon

Your security comes first. At Vrede Bitmark, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We comply with strict financial regulations in Nederland and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.

I have never invested in cryptocurrency before. Is it complicated? faq-icon

Absolutely not! Vrede Bitmark is designed for beginners:
  • Step-by-step guidance and 24/7 support
  • Practice risk-free with a virtual funds demo
  • Automated tools that handle the heavy lifting for you
  • Get started with as little as $5 and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Withdrawals to bank cards are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Actual processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden fees—you always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Vrede Bitmark is available in most countries worldwide (98+ and growing). During sign-up, simply choose your country to confirm availability and view local payment options. We adhere to all local regulations to ensure your trading remains secure and compliant.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We make crypto investing accessible for beginners! Vrede Bitmark offers:
  • 1. AI-driven recommendations - Receive tailored coin suggestions based on your risk profile
  • 2. Ready-made portfolios – Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • In addition, our interactive tutorial helps you learn while you invest!

Where can I get support if I encounter technical issues? faq-icon

Support is available 24/7 through live chat and email at support@vrede-bitmark.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you comply with my country's financial regulations? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Vrede Bitmark complies fully with local laws and regulations. Here's what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA, and CySEC)
  • Regular audits conducted by independent firms
  • 2. Country-Specific Rules
  • Automated geo-compliance: Our platform adapts to your country's laws
  • KYC verification required where legally mandated
  • 3. Your Funds Are Secure
  • Bank-level security (just like your online banking)
  • 95% of assets are stored offline (cold storage)
  • Visit our Compliance page to view your country's status, or contact support for details.

Which payment methods do you support? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT - 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct crypto transfers (BTC, ETH, USDT - 0% fees)
  • QR code scanning for mobile wallets
  • Deposits are credited in under 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How can we assist?